Student support

How can we help?

App login, paid access, or a billing question — write to us and we will sort it out.

Common questions

Login & OTP

Use your 10-digit mobile number. If the code does not arrive, wait a minute and tap resend, or email us with that number.

Course access

After a successful payment, sign in with the same mobile number on the website or app. Pull to refresh if a plan does not show yet.

Billing & refunds

For a double charge, missing access, or a plan change, email us with your number and payment details. Refunds follow our Refund Policy.

Refund Policy →

Delete your account

On the iOS app, open Profile → Delete Account. On Android, or from any device, email contact@myparaacademy.com with your registered mobile number. We complete requests within 7 business days.

Account deletion details →